Hidden Treasure Tours Travel and Pilgrims
Centre Limited is number one ideal tours Travel and Pilgrims agency in East
Africa and beyond! Located at Biina
Mutungo, Kampala – UGANDA.
It was registered to serve the
various needs of travelers in Uganda and beyond, as well as promoting Uganda as
a travel destination. Hidden Treasure Tours Travel & Pilgrims Centre
specializes in offering the best adventures in Uganda. We provide an unrivalled
choice of quality escorted tour packages to Uganda packed with exciting daily
sightseeing highlights and features. Our safari offers a variety of activities
in Uganda, such as safaris, city tours, white water rafting, boat trips,
fishing trips, horseback riding, and more. Hidden Treasure Tours Travel
& Pilgrims Centre also assist you with worldwide air ticketing, car
hire and leasing and accommodation bookings.
We cater for individuals, families,
business and leisure travel. Our dedicated and experienced team will help you
with all of your travel requirements within our capabilities. Personal
attention is our first priority when attending to your travel needs.
Accommodation for our clients varies
from budget campsites to luxurious hotel and safari lodges. Your budget and
personal requests will be considered when choosing accommodation for your trip.
Clients are advised to inform us in case of any dietary requirements.
For transportation, we have vehicles
ranging from four-wheel tour vehicles to general cars, among which we have
customized tour vehicles, 4x4 Station Wagons (Land cruisers and Pajeros), Costa
buses, and Saloon Cars, which are hired out at a good rate. All the vehicles
are comfortable, road worthy, well maintained and in good all round condition.
Safaris start any day of the week. We
use very experienced guides who are knowledgeable about travel and wildlife.
Lastly we also
organized trips to people who want to visit holy places eg. Rome, Jerusalem,
Mecca and all other places in the whole world as may be requested by our clients.
1.2 Our Vision
Our vision is to inspire both worldwide travelers and curious
locals in exploring the beauty of Uganda and beyond.
1.3 Our Mission
To provide efficient, safe and
quality services to our clients. We strive to exceed expectations in both the
planning and executions of tour.
1.4 Core Values
Our core values drive the way we do
business and what we stand for. Our five most valued ideals are ensured:
§ Integrity: “the quality of being honest, having strong moral principles and moral
uprightness”
§ Innovativeness: “introducing new ideas original and creative in our product
range”
§ Accountability: “an efficient and orderly approach to tasks”
§ Teamwork: “the effective and efficient combined action of the company staff as a
group.
§ Profitability: “company and clientele financial
gain”
1.5 Company objectives
Hidden Treasure Tours Travel &
Pilgrims Centre is
working hard towards the following objectives;
§ Increase our customer base by partnering with other tour
operators as well as establishing contact offices in different parties of the
world.
§ Extension of our tour destination from Uganda to East Africa,
to Africa and outside Africa.
§ Construction of our own hotels and Safari lodges in Uganda
§ Advocate for wildlife conservation
§ The firm
wishes to closely collaborate with leading professional firms in other
countries. This healthy collaboration will greatly enhance the quality of our
services to tourists and significantly improve the firm’s professional profile.
2.0 FIRM RESOURCES
The company has a range of resources:
2.1 Vehicles
We have vehicles ranging from tour
vehicles to general cars and to heavy-duty trucks. All the vehicles are
comfortable, road worthy, well maintained and in good all round condition and
are hired out at a good rate. Following are a few pictures of the types of
vehicles Hidden Treasure Tours Travel & Pilgrims Centre hires out.
3.3 Our Clientele
From its origins as tour and travel
agency, Hidden Treasure Tours Travel & Pilgrims Centre has broadened
its services to cater for the dynamic needs of travellers mainly within Uganda,
within the Region of Eastern Africa and the whole world. Our clients come from various
countries and regions of the world including among others: individuals,
families, business and leisure travellers.
3.4 Our Approach
This largely depends on the nature,
timing and scope of the assignment, usually as specified in the Terms of Reference
(TOR) given. We plan and tailor our work plan to ensure that the TOR are all
satisfied and within the required time dimensions. Our work methodology follows
a step-by-step pre-determined programme and where new developments emerge
during the implementation step, we inform and agree with the client on the
change of approach.
Quality Control
In order to ensure quality of our
service, we have engaged well-qualified and self-motivated staff, and trained
them to the unique culture of Hidden Treasure Tours Travel & Pilgrims
Centre. They continuously undertake professional development training as
required by the profession and go through internal training to always take
client satisfaction at the forefront. This is emulated in the timeliness of our
work methodologies. We do not have static work programmes, but we tailor our
work methodologies to suite the needs of the client and our advice always have
a lasting effect to the client.
As a standard procedure all our
services are reviewed at the different levels of the assignment, namely,
communication and advisory Level, then Manager accountability and booking Level
and finally the Field Supervision and Reporting Level. This ensures compliance
with Terms of reference (TOR). We have also equipped our office with high-level
technological equipment, which ensures the high timely and quality services.
3.6 Our Methodology
Subject to the specific Terms of
reference of a given assignment, our approach will usually follow the steps
shown in the diagrams below. This approach follows a well thought out and
consistent approach that will provide our clients with the necessary assurance
and confidence an assignment deserves. Throughout our assignments, we have
always designed and tailored work methodologies to satisfy clients’ needs. In
addition, as the exercise progresses, we keep the client informed of the
progress and in case of any unforeseen circumstances, our procedures could be
adjusted to suit the upcoming new conditions. Below, is a graphic presentation
to summarise our methodology:
OUR PRODUCTS AND SERVICES
§ Air
Ticketing
We can carry out all of your air
ticketing requests and we strive to offer the best flight connections available
to suit your travel plans. We provide air tickets to international and regional
destinations.
§ Hotel
and Lodge Bookings
We carry out accommodation bookings
on the part of our clients based on preference and budget.
§ Wildlife
Safaris
We organize wildlife safaris that
involve game drives, nature walks, boakkt trips and more, depending on your
interests. In Uganda, safaris can be carried out in Murchison Falls NP; Queen
Elizabeth NP; Bwindi Impenetrable Forest; Lake Mburo NP; Kidepo NP; Kibale, and
the Semliki Reserve.
§ Fishing
Safaris
We would like to take you fishing!
Fishing safaris are a leisurely way to enjoy the sights and sounds of Uganda-
not to mention its tasty fish! Fishing safaris are carried out in Murchison
Falls NP and on Lake Victoria.
§ Cultural
Tourism
We create memorable cultural tours
for clients interested in learning about different cultures and customs in
Uganda. There are several heritage sites in Uganda not to be missed!
§ Study
Tours
We carry out study tours for students
wishing to learn more about Uganda. These tours can target specific interests
such as flora, fauna, or culture.
§ Gorilla
& Chimpanzee Tracking
We take care of bookings for gorilla
and chimp permits. Gorilla and chimpanzee tracking are amazing activities, but
they require advance planning, since permits are required. Gorilla permits are
especially in high demand and should be booked early to avoid disappointment.
Permits are obtained from the Uganda Wildlife Authority and only guaranteed
upon full payment. Gorillas are tracked in Bwindi Impenetrable Forest and
Mgahinga National Park (depending on the movement of the gorillas).
Chimps can be tracked in Kibale,
Murchison Falls, Queen Elizabeth National Park, and Semliki.
§ Bird
Watching
Our expert guides will take you to
the best birding sites in Uganda. Bird watching is a popular activity in Uganda
because of the numerous species and high number of birds. Bird watching is
possible in all national parks and other sites throughout the country.
§ White
Water Rafting & Bungee Jumping
We organize trips that will get your
adrenaline flowing! White water rafting and bungee jumping are not for the faint
hearted! Opt for half or full day rafting, or a package including both bungee
jumping and a half-day’s rafting. Both activities take place on the Nile, at
Bujagali Falls in Jinja.
§ Camping
We can assist you in planning a
camping safari. Camping is an economical and adventurous way to enjoy nature.
Several campsites are available throughout the country, including in national
parks. Camp facilities vary depending on location; it is important to inquire
early as to the equipment required for this activity. We can assist in securing
tents and other equipment.
§ Boat
Trips
We book boat trips for safaris, as
well as for trips on Lake Victoria and Bunyonyi. Boats include canoes, kayaks,
and motorized boats. Boat trips are offered in Lake Mburo, Murchison Falls,
Queen Elizabeth, and Lake Bunyonyi.
§ Quad
Biking Along the Banks of River Nile & in Lake Mburo
Looking for a little adventure? Quad
biking is now available along the banks of the River Nile as well as in Lake
Mburo National Park. This activity is a great way to enjoy a thrilling ride
with beautiful scenery. Safety and fun guaranteed!
§ Mountain
Biking
We can assist you in booking mountain
bikes for your biking tour. Mountain biking is available in some national
parks, as well as in and around Kampala. Contact us for more details.
§ City
Tours of Kampala, Jinja & Entebbe
We will take you on exciting and
informative tours throughout Kampala, Jinja and Entebbe. In Kampala, you may be
interested in visiting the national museum, the local markets, cultural
heritage sites, and different religious establishments. In Jinja, you can walk
around the town; have a visit of the Nile Breweries, the Uganda Museum, the
Source of the Nile, and Bujagali Falls. In Entebbe, you can visit the Uganda
Wildlife Education Centre, the Botanical Gardens, and the beach. There is much
to see!
4.1 TRIP ITINERARIES
Hidden Treasure Tours Travel &
Pilgrims Centre trip
itineraries offer a broad range of different Safaris and Wildlife experiences
to Uganda’s ten organized National Parks, plus a number of Natural Forests and
Natural Reserve areas. We guide travelers in selecting a trip(s) based on
pre-defined vacation criteria. This analysis will be based on user profiles,
set by the consumers, which includes preferences such as: Budget, Activities
sought, Destination and Time of Travel.
A traveler will hence be able to
select areas of interest based on their preferences and subsequently identify
destinations to visit. The intention is to provide customers with access to
exclusive travel destinations, service to fully appreciate destinations through
information packages, not just sight-seeing, and access to special interest
travel according to the group's or individual's preferences. Please contact us
with your specific interests and budget for customized trip possibilities.
